Client Care Coordinator
Applications are one short Loom video - how to apply is at the bottom, after you've read the role.
First, what you're walking into
Plan@Job didn't start as a product. It started as our own tool. Almost two years ago, our operations team sat down with a team of web developers. One side ran the jobs. The other side turned how we run them into systems. Screen by screen, until the whole operation lived in one place. The operations side is led by Mohamed El Hadri - you might know him as mointhemarket. He's got his part in the platform, and his job in it is the growth.
Ten thousand plus real jobs sit behind it. Small repairs. Larger construction works. All of it run through our own companies. Every screen exists because a live job needed it. Nothing in there is theory. And it sits in the middle of everything built around one keyword: construction arbitrage.
For almost two years it was ours only. And honest truth, it wasn't finished. We still needed other tools around it. Not anymore. Everything is in now. A contractor opens it and builds a whole network from inside it. Subcontractors on one side. Clients on the other.
Now it opens to the public. And there's no checkout page. You don't buy your way in. Access is a referral, and a referral comes after training. Three sessions. One hour each. One per week. That's the product we sell: the training. No training, no referral.
Team led by Mohamed El Hadri (@mointhemarket) · co-founder, Simpled Services · growth partner, Plan@Job
The role
Most clients decide what they think of us in the gaps between visits.
You own those gaps. Enquiries answered quickly, appointments booked properly, updates given before they are asked for, and complaints handled like an adult.
Get this right and the same clients come back and send other people to us. That is a large part of how we grow.
What you'll do
- Answer enquiries fast, on the phone and in writing, and get them booked in.
- Keep clients and residents updated while the work is running.
- Handle complaints early, calmly, and all the way to a finish.
- Close the loop when a job ends: confirm the client is happy, and sort it if they are not.
What we look for
- You have looked after customers in a service business, ideally one that sends people into homes.
- Calm with an unhappy person on the phone.
- You write clearly and quickly.
- Fluent English, available during UK working hours.
Don't send a Loom if
- You take a complaint personally.
- You would leave the awkward call until later.
- You want a script. Real people need real answers.
No hard feelings either way. The seats work because the right people sit in them.
See the platform before the interview
Whatever the seat, the work runs inside Plan@Job - the jobs, the quotes, the subcontractors, the documents and the invoices all sit in one place. Have a look at it before we speak, and come with questions.
See the platformHow to apply
No forms, no CV. One short Loom video, two or three minutes, covering three things:
A little introduction
Who you are, where you're based, what you're doing right now.
What you've done in this kind of work
The jobs you've held, how long you've been at it, and one thing you owned end to end. Honest beats impressive.
Why this role
Why you believe this seat is a good fit for you - after reading this page, not before.
Then send it whichever way suits you, naming this position:
+44 7735 277433 · hadri@simpledservices.co.uk
We watch every video and reply to every single one. If it's a fit, you get the materials and we jump on an interview.
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