Privacy policy

Who we are

Planajob ("we", "us") is a property maintenance platform operated by Net Access Market Ltd, 101 Elim Estate, Weston Street, London SE1 4DD, United Kingdom. We connect property managers with vetted contractors and their subcontractors. For anything in this policy, contact us at contact@netaccessmarketing.com.

What we collect

Account details (name, work email, phone, company), the content you add to the platform (properties, jobs, quotes, invoices, messages, photos and videos, compliance documents), resident contact details that property managers add so repairs can be arranged, and basic technical data (device, browser, IP address) needed to run and secure the service.

How we use it

To run the marketplace: routing jobs to contractors, quoting, scheduling, completion reports, invoicing and payments; to vet trade businesses using the documents they upload; to send service notifications; and to keep the platform secure and improve it. We process this data to perform our contract with you and under our legitimate interest in running a safe marketplace (UK GDPR).

Who sees what

Your data is shared only as the platform needs: a contractor sees a job's details once they take it; residents' contact details are revealed to the winning contractor to arrange access; subcontractors see the scope their contractor shares. Payments are processed by Stripe (card details never touch our servers). Our infrastructure runs on Vercel and Supabase. We do not sell personal data.

Retention and your rights

We keep job, quote and invoice records while your account is active and as long as we must for tax and legal purposes. You can ask us to access, correct, export or delete your personal data at any time - email contact@netaccessmarketing.com. You can also complain to the ICO (ico.org.uk) if you think we have handled your data badly.

Cookies

We use only the cookies needed to keep you signed in. No advertising or cross-site tracking cookies.