Terms of service

1. Who we are and what Plan@Job is

Plan@Job ("the platform", "we", "us") is owned and operated by Planajob Ltd, registered in England and Wales under company number 16872267, registered office Office 1782, 60 Tottenham Court Road, Fitzrovia, London W1T 2EW, United Kingdom. The platform is built and maintained for Planajob Ltd by Net Access Market Ltd. Contact: contact@netaccessmarketing.com.

Plan@Job is software: an operations and job-management platform through which property managers ("clients") raise maintenance jobs, trade businesses ("contractors") quote for and manage that work, and contractors work with their own subcontractors. We built it as operations people, we use it ourselves, and we make it available to other businesses on these terms.

By creating an account, signing in, or using the platform in any way, you agree to these terms on behalf of yourself and the business you represent. If you do not agree, do not use the platform.

2. Business use only

The platform is provided for business use. By using it you confirm that you act in the course of a trade, business or profession and not as a consumer, and that you have authority to bind the organisation you register.

3. Your account

You must provide accurate, current company and contact information and keep it up to date. You are responsible for keeping your credentials secure and for everything done under your account and your organisation's accounts, including accounts your organisation creates for its team members. If your organisation creates an account for you, your organisation accepts these terms on your behalf and your use of the platform is your acceptance of them.

Access to the platform is by membership and is not automatic. Some capabilities - including the ability to refer or introduce new contractors to the platform, access to the wider marketplace and community, and full use of the platform by contractors - are earned, subject to eligibility criteria we set (which may include completed-job history, ratings, verification, subscription or completion of onboarding), and may be added, changed, withheld or removed at our discretion. We may make these criteria and their thresholds available in the platform or on request. Nothing here entitles any member to a particular level of access.

We may suspend or close accounts that break these terms, provide false information or documents, post abusive or unlawful content, misuse other members' data, or otherwise put the platform or its members at risk.

4. Our role - a platform, not a party to the work

Plan@Job connects independent businesses. We are not a building contractor, employment agency, employer, insurer, or agent of any member (except as narrowly described in the payments section below). We do not carry out, supervise, direct or control any work arranged through the platform.

Every contract for work - between a client and a contractor, and between a contractor and a subcontractor - is made directly between those two businesses. We are not a party to it. The price, scope, timing, quality, guarantees and performance of the work are matters between those businesses alone.

Any dispute about work arranged through the platform (including defects, damage, delay, non-payment between members, or anything that happens on site) is between the members involved. We may, at our sole discretion, help pass messages or records between the parties, but we have no obligation to mediate, arbitrate or resolve any dispute and we accept no liability for its outcome.

5. Vetting - what it is and what it is not

We review compliance documents that trade businesses upload (for example insurance certificates, DBS checks and trade accreditations), and contractors review documents for their own subcontractors and operatives. In the separate Stripe Identity flow, ID documents and selfies are submitted to Stripe; we receive the verification outcome and verified name. This differs from company operative onboarding, where identity, DBS, asbestos and other supporting documents may be uploaded to private platform storage by the operative or an authorised recruiter. A document review is a check of the evidence presented, not an audit, investigation or guarantee of the underlying facts.

We rely on members to upload genuine, current documents that belong to them, and members are capable of providing false, forged, expired or misleading documents or references. A "vetted" or "approved" status therefore means only that the documents presented passed our review at that time. It is not an endorsement, a warranty, a guarantee of identity, honesty, competence, licensing or insurance cover, or a promise about how any member will perform.

You must carry out your own due diligence before engaging any business you meet through the platform, exactly as you would if you had met them anywhere else. To the fullest extent permitted by law, we accept no liability for any loss arising from reliance on a vetting status or on documents or information provided by members.

By uploading a compliance document you confirm that it is genuine, unaltered and accurately described, and that it belongs to you or your organisation, or that you have lawful authority to upload it for the identified person. Recruiters must explain the upload to that person and provide the applicable privacy information first. Required validity and suitability must be reviewed for the actual role. Providing false documents is grounds for removal from the platform and may be reported to the relevant authorities.

6. Jobs, quotes and contracts between members

Clients raise jobs; contractors quote; an accepted quote (plus any accepted variations) forms the contract for the work between the client and the contractor at that price, and work is treated as authorised to start from acceptance. Quotes, job descriptions, photos, completion reports and all other job content are produced by members, not by us, and we do not check them for accuracy.

Contractors may forward work to their own subcontractors on the contractor's own terms. That arrangement, including its terms and payment, is between the contractor and the subcontractor. The contractor remains fully responsible to their client for the work regardless of who performs it.

7. Payments

Invoices raised on the platform are payable to the platform's designated collection account within the payment window shown on the invoice. In collecting payment we (or our designated group company) act solely as the contractor's limited payment collection agent; payment received by the platform discharges the payer's obligation to the contractor for the amount paid. Card payments are processed by Stripe; we never see or store card numbers.

We are not a bank, an escrow service or a lender. Fees, prices for prepaid balance and any commission we charge are shown in the platform at the point you incur them and may change on notice. Except where the law requires otherwise, prepaid balance and fees are non-refundable.

8. Subscriptions, billing and cancellation

The Plan@Job licence (and any other plan bought on the platform) is a MONTHLY SUBSCRIPTION. When you complete checkout you authorise us, through our payment processor Stripe, to charge your payment method the amount shown at checkout immediately, and then the same amount every month on the same day of the month, until you cancel. There is no minimum term and no setup fee.

Prices are shown before you pay, in the currency of your market, and are exclusive of VAT, GST, sales tax or their local equivalent, which is added where applicable. Each market is priced in its own currency; we do not convert at the till. The charge appears on your statement as PLANAJOB. A receipt is emailed for every payment and every invoice is available in your billing settings.

We may change the price of a plan on at least 30 days' notice by email. The new price applies from your next renewal after that notice, and you may cancel before it takes effect.

YOU CAN CANCEL AT ANY TIME, yourself, at planajob.com/licence/manage, from billing settings in your account, or by emailing contact@netaccessmarketing.com from the address on the account. Cancellation stops all future payments. It takes effect at the end of the monthly period you have already paid for, and you keep your access until then. We do not ask for a reason, there is nothing to phone, and we will not make you speak to anyone to leave.

If a payment fails, our processor will retry it and we may email you. If it is still unpaid we may suspend access to the paid features until it is settled. You remain liable for any period in which the platform was available to you.

By completing checkout you confirm that you are authorised to use the payment method, that you are buying for a business (section 2), and that you accept these terms. That acceptance is recorded electronically at the moment of purchase, together with the date and time, the price and plan shown to you, and the network address the acceptance came from. That record is your electronic signature and we may produce it as evidence.

9. Refunds, and what to do before disputing a charge

Because the platform and the onboarding that comes with it are made available immediately on payment, monthly fees are NOT refundable once a monthly period has started. Cancelling stops the next payment rather than refunding the current one. Prepaid balance, lead purchases and fees are non-refundable except where the law requires otherwise.

We will always refund a payment that we should not have taken: a duplicate charge, a charge taken after a valid cancellation, or a charge taken in error by us. Tell us and we will put it right, normally within five working days.

You are buying as a business, not as a consumer (section 2), so the statutory 14-day cancellation and withdrawal rights that apply to consumer contracts under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Directive 2011/83/EU do not apply to this purchase.

TALK TO US BEFORE YOU DISPUTE A CHARGE WITH YOUR BANK. If anything about a payment looks wrong, email contact@netaccessmarketing.com and give us seven days to resolve it. Almost everything people raise as a card dispute - an unrecognised descriptor, a renewal that was not expected, a cancellation that did not go through - we can fix faster than a bank can, and without a mark on either side.

Raising a chargeback for a service you have used, or in place of cancelling, is a breach of these terms. Where a chargeback is raised without contacting us first, we may suspend your account, we will respond to the card scheme with the evidence we hold - including your electronic acceptance of these terms with its date, time and network address, the plan and price displayed at checkout, our receipts and invoices, your sign-in and usage records, any onboarding call booked or held, and our correspondence with you - and we may recover the disputed amount, together with any fee the card scheme charges us for the dispute, as a debt owed to us.

We keep the records described above for as long as we may need them to answer a dispute or meet a legal obligation, and we handle them as set out in our privacy policy.

10. Subcontracting, CIS and taxes

Contractors pay their subcontractors directly, outside the platform, and are solely responsible for those payments, for operating the Construction Industry Scheme (CIS) correctly, including verification and deductions, and for all tax, National Insurance and employment-status obligations relating to their own workforce and subcontractors. Figures the platform displays (for example CIS deduction estimates) are tools to help, not tax advice, and you remain responsible for checking them.

11. Insurance and legal compliance

Trade businesses must hold and maintain the insurance, licences, registrations and qualifications required by law for the work they take on (for example public liability insurance and, where relevant, Gas Safe registration or equivalent), and must comply with health-and-safety law on site. Clients are responsible for providing lawful access to properties and for their obligations to residents and landlords. Each member is responsible for its own compliance with the law; we are not.

12. Content, reviews and community

You keep ownership of the content you upload (photos, videos, documents, messages, posts) and grant us the licence needed to store it and show it to the right people on the platform. You must not upload anything unlawful, defamatory, infringing, or anything you have no right to share.

Reviews, community posts, messages and profiles are the opinions and statements of the members who post them, not ours. We do not verify them and are not liable for them, though we may moderate, remove content, or ban members at our discretion.

You must not scrape the platform, harvest members' data, misuse contact details obtained through the platform, or use the platform to send unlawful marketing.

13. Leads and contact data

The platform may offer business leads (for example property managers looking for a contractor) for a fee taken from your prepaid balance. Leads are provided as-is: we do not guarantee that a lead is accurate, current, exclusive, or will convert into work, and money spent on leads is not refundable because of the outcome.

If you import contact details into the platform, or contact people whose details you obtained through it, you are the data controller of that use: you confirm you have a lawful basis under data-protection law (including UK GDPR and PECR) to hold and use those details, and you are solely responsible for how you contact them.

14. Data protection

How we handle personal data is described in our privacy policy at planajob.com/privacy, which forms part of these terms. Where members add personal data about other people, the member must have lawful authority to share it for the stated purpose. Recipients may use it only for the authorised job, engagement or related administration. For operative onboarding, the engaging company determines which checks are necessary and lawful for the role, who may review the evidence and how long it is needed. The company must provide its own applicable privacy notice before documents are uploaded, including uploads by a recruiter. Platform templates, signatures and an approved onboarding status do not establish lawful work permission, DBS eligibility, competence or legal employment status. The operative must personally accept their agreement and policies; recruiter assistance is not their signature.

15. Availability of the service

We provide the platform with reasonable skill and care, but it is provided "as available": we do not promise that it will be uninterrupted, error-free or always on, and we may change, suspend or withdraw features as the platform evolves. You are responsible for keeping your own copies of records you are required to keep by law.

16. Our liability

Nothing in these terms excludes or limits liability that cannot be excluded or limited under the law of England and Wales, including liability for death or personal injury caused by our negligence, or for fraud.

Subject to that: we are not liable for work carried out (or not carried out) by any business you engage through the platform, for anything that happens on site, for members' content, documents, quotes, reviews or conduct, for disputes between members, for loss caused by false or misleading information provided by members, or for your reliance on a vetting status.

We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of contracts or loss of data. Our total aggregate liability to you arising out of or in connection with the platform in any 12-month period is limited to the fees you paid us in that period, or 100 GBP if you paid none.

17. Your indemnity

You will indemnify us against claims, losses and costs (including reasonable legal fees) brought against us by third parties arising from work you carried out or arranged, content or documents you provided, your breach of these terms, or your breach of the law - except to the extent caused by our own breach of these terms.

18. Suspension and termination

You can stop using the platform and close your account at any time. We may suspend or terminate access immediately where these terms are broken or where we reasonably believe the platform or its members are at risk. Sections that by their nature survive termination (including our role, liability, and indemnity sections) continue to apply.

19. Changes to these terms

We may update these terms as the platform evolves. Material changes will be announced in the app or by email, and the "last updated" date above will change. Continuing to use the platform after a change takes effect is acceptance of the updated terms.

20. Governing law and contact

These terms, and any dispute between you and us arising from them or the platform, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If any part of these terms is found unenforceable, the rest still applies. Questions: contact@netaccessmarketing.com.